SUPPORT

Royal Engineering offers professional After Sales options to suit your needs and make sure to extend the lifetime of your investment.

24/7 HELPDESK

We are standby 24 hours a day, 7 days a week, with experts ready to advice or even o visit you. Our priority is to help you and we can directly put you in touch with a Royal Engineering expert near you.

(PREVENTIVE) MAINTENANCE CONTRACT

Periodical maintenance keeps the equipment in an excellent condition and so maintaining up-time. A (preventive) maintenance contract, describing the periodical maintenance and service actions will relieve the customer from particular aspects of their service requirements.

SERVICE LEVEL AGREEMENT (SLA)

A service level agreement (SLA) can be arranged in order to register specific service requirements. In this commitment particular aspects of the service are agreed upon, such as: quality, scope, availability, pricing, turnaround times, responsibilities and contacts between Royal Engineering and customer.

REMOTE SUPPORT

With our remote support services we are able to identify, diagnose and resolve your problems before they can have a negative impact on your process. We can offer you fast, proactive, predictive and reactive support to maintain a high uptime. Even when an on-site visit is needed for e.g. a repair, we can provide a technical diagnosis and identify defective parts remotely so that we can act quickly with minimal interference in your process.

COMMISSIONING

We make sure the commissioning of all equipment supplied by Royal Engineering is according to the ISO 9001 standards and ready to use in your process. However, would you like to make adjustments and is support needed? We can support you with: instructions how to provision installation needs, advice on maintenance and on-site calibration.

FIELD SERVICE

To maintain your uptime and peak efficiency, we offer preventive and on-site maintenance services, tailored to your specific needs. With our flexibility we can provide on-site analyses and customized solutions to solve your problems directly on location and make sure that your process will not be endangered due to failure. 

MAINTENANCE & REPAIR

We have dedicated service offices qualified to fulfil your maintenance & repair request and certified according to our quality standard. By providing a fast and efficient service, we can help you minimize your downtime.